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Terms & Conditions


Welcome to Eden Gifts. Please take some time to read through our terms and conditions to ensure a smooth purchase or rental process with us.

As we continue to upgrade our systems, we may update the terms and conditions from time to time. You should check our page regularly for any changes. By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.

General

1. Please ensure that the correct item(s) have been selected before you complete the checkout
2. Eden Gifts will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong items are selected, or if duplicate orders are placed.
3. In the event of the unavailability of items after payment is made, we will ask for your second choice. 

4. We reserve the right to accept or reject any order(s).

Orders & Payment

1. Modes of Payment: Visa, Mastercard debit or credit cards. iBanking and PayNow/PayLah/PayAnyone options are available.

2. We will not be able to cancel or make changes to your order once payment has been made.

Balloon Purchase

1. We will not be held responsible for any balloon damage once the balloons are handed over to recipient. Please refer to our balloon guideline on how to handle the balloons
2. For last minute orders for personalised balloons, there will not be any draft provided due to time constraint.

Balloon Delivery/Self Collection

1. Do opt for delivery to ensure balloons will be able to reach you in good condition, if you have opt for self collection the balloons are handled at your own risk.
2. Please ensure that there will be someone around to facilitate the pickup/return of items at your designated location.
3. In the event of failed deliveries, there will be an additional charge for redelivery to your location.

Rentals

1. The renter shall use the float(s) & pump(s) at your own risk, we are not responsible for any mishaps
2. Check the float(s) & electric pump within 24 hours after collection and let us know if there are any problems, failure to notify us within 24 hours will mean that the items are fine. Should there be any problems, the deposit will be deducted accordingly
3. By purchasing the item(s) will mean that the renter agree to all the terms and conditions stated

Rental Deposits/Charges

1. All deposits will be refunded back to your original mode of payment.
E.g If you are using credit card, it will be refunded back to your card
For iBanking and PayNow/PayLah/PayAnyone mode of payment, please provide us your bank account number.

Rental Self Collection & Delivery

1. Meetup timing are on a first come first served basis. Should the slot be full, please select another timing.
2. If you are unable to make it for self collection, please inform us 3 hours before the collection/return time
3. All deliveries are done by different outsourced courier companies, please ensure that there will be someone around to facilitate the pickup/return of items at your designated location.
4. In the event of failed deliveries, there will be an additional charge for redelivery to your location.
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1.  All purchase orders will ship within 2 to 3 business days after confirmation. Delivery will take 2-5 working days for standard courier
2. For delivery of purchases, we offer normal postage for items less than 0.5kg and standard courier starts from $5 for heavy items.

3. In the event of failed deliveries, there will be an additional charge for redelivery to your location.

Privacy Policy

1. We will require your personal data for verification purposes
2. Personal data may refer to  your name, address, account number, telephone number, email address etc that you may have submitted to us
3. We value your privacy and will not disclose your personal data to a third party without your consent
If you have any questions not addressed, please contact us at smile@edengifts.com.sg

Vouchers/Discount Codes

1. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
2. Discount codes are only valid till the stated date, no replacement and/or extension of expired vouchers are allowed
​3. Vouchers are not refundable/exchangeable for cash
4. Each rental is only valid with 1 discount code/voucher. Multiple discounts will not be valid.